These notes are from chapter 10 in Public Relations: Strategies and Tactics. This chapter is all about crisis, conflicts, and how to deal with them.
The 3 major points of the chapter were
1. Issue Management
- How to identify and how to approach the issue.
2. Crisis Management
- This is more focused on the not good issues. An example would be a natural disaster.
3. Reputations Management
- This dealt with how the economic outcomes, social responsiveness, and efficiency all deal with how the reputation is.